Refund policy

Return & Refund Policy

BoldGoodsUSA products are made to order specifically for each customer. Because our products are produced on demand, we generally cannot accept returns or exchanges for buyer's remorse, incorrect size or color selection, or a change of mind.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at sales@boldgoodsusa.com within 30 days of receiving your order.

Please include your order number, a description of the problem, and clear photographs showing the issue. Once the issue is verified, we will work with you to provide an appropriate replacement or refund.

Wrong Size or Color Ordered

Please carefully review the product description, size chart, color, and product options before placing your order. Because each product is made to order, we generally cannot offer returns, refunds, or exchanges when the customer selects the wrong size, color, design, or print configuration.

Cancellations

Orders may only be canceled or changed before they enter production. Because production can begin soon after an order is placed, we cannot guarantee that a cancellation or modification request can be accommodated.

Lost or Missing Orders

If your tracking information indicates a delivery problem or your package appears to be lost in transit, contact us at sales@boldgoodsusa.com. We will review the shipment information and work with our fulfillment provider and carrier to determine the appropriate resolution.

Returns

Please do not send merchandise back to the address shown on the shipping package unless we specifically instruct you to do so. Returns sent without prior authorization may not be accepted.

Refunds

When a refund is approved, it will be issued to your original payment method. Please allow your bank or credit-card provider additional time to process and post the refund.

European Union Customers

Where applicable, customers located in the European Union or other jurisdictions may have statutory cancellation, return, or consumer-protection rights that cannot be waived by this policy. Nothing in this policy is intended to limit rights provided by applicable law.

Questions

For questions regarding an order, replacement, return, or refund, contact:

BoldGoodsUSA
sales@boldgoodsusa.com
BoldGoodsUSA.com